“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
How Far Does HR Need to Go When A Worker Complains?
Bad things often happen when employees feel they have to resort to self-help… Retaliation lawsuits, for example. Tyshanna Nuness is our plaintiff in … Read more
All Change Will Be Resisted, So Focus On the Transition
Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. … Read more
HR and the Desk-less Revolution
Today’s top talent doesn’t place much value on the traditional workplace status symbols, like a corner office. Instead, skilled members of the modern … Read more
Tailor Your Feedback to Make It Effective
Personality has a huge impact in the workplace: from a first impression during the interview stage, to everyday interactions, to giving and receiving … Read more
IT Fails to Plan; Disney Doesn’t Want You Pointing and Gossip Is How They Find Out
Sure it’s hard to recruit software developers and other tech professionals. There’s just not enough of them to meet the demand.So knowing that, … Read more
What Are Doing About Your “Workplace Prisoners”?
Recognize This! – Motivating employees requires more than compensation, which can create “prisoners.” Instead, companies need to emphasize a richer … Read more
Work Martyrs Are Poisoning Your Culture
Work martyrs are popping up in all industries. When you’re in an industry already known to be demanding, like medical sales, these martyrs could be ruining … Read more
Groupthink – The Fastest Route To Nowhere Special
You’ve been there, sitting in a meeting while your boss is explaining a new policy the team needs to follow because someone in the corporate headquarters … Read more
The DISTURBED Framework for Curtailing “Employee Rage”
Organizations are complex entities and each is governed by a unique set of dynamic circumstances that include both controllable and uncontrollable factors. … Read more