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How to Use Data to Improve Customer Service Performance

Scott KendrickApril 3, 2018

The relationship between increased employee engagement and a company’s revenues are strong. Multiple studies, including research from Gallup, have found … Read more

The Amazing Effect of “Thank You” on the Job

Jan TegzeApril 3, 2018

Happy employees are more productive than unhappy employees. That’s a no-brainer, and we all know that. Every company tries every day to create an … Read more

Practice Doesn’t Make Perfect. Deliberate Practice Does

Laura StackMarch 29, 2018

“Ten thousand hours is the magic number of greatness.” – Malcolm Gladwell, Canadian writer and journalist. Per the classic joke, we all know how to get to … Read more

4 Ways to Manage People You Don’t Like

Dianna BooherMarch 15, 2018

Sooner or later, you’re going to be put in charge of a project, team, or department where you’ll discover that you’re working with someone who “rubs you … Read more

Here’s Your Guide to Holding Effective One-on-Ones

Karlyn BorysenkoFebruary 21, 2018

Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the previous 12 months. We’re reposting each of the top 30 … Read more

HR Roundtable: Bad Behavior and What to Do About It

Steve BrowneFebruary 19, 2018

To kick off a new year, the (Cincinnati) HR Roundtable ventured into an area that is often mumbled about in hallways, but is rarely discussed in the open. … Read more

If Those Performance Reviews All Sound Alike, It Could Be ‘Decision Fatigue’

Lauren PytelFebruary 8, 2018

Decision fatigue refers to the deteriorating quality of decisions as one is forced to engage in more and more decision-making. If you’ve ever planned an … Read more

What You Need to Know About Self-Confidence

Michelle M. SmithFebruary 8, 2018

Our level of confidence – or our lack of it – lurks at the heart of every business decision we make and action we take. It stifles us or encourages us to … Read more

Give ‘Thank You’ and ‘I Know’ a Rest

Cord HimelsteinFebruary 7, 2018

I did a piece a while back on how “thank you” can wear out its welcome in the workplace, and come off as insincere if overused. The law of diminishing … Read more

This Headline Isn’t Perfect, But It Will Do

Louisa RobbFebruary 6, 2018

I confess to being a perfectionist in a state of constant rehabilitation. I love things done right. And I mean “my” kind of right. The kind of … Read more

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