If you’re like most human resources professionals, you want to create a workplace where misconduct can’t thrive — and that starts with a strong focus on … Read more
What HR Should Do In the Wake of United’s PR Debacle
By now, most of us have seen the shocking video where United Airlines had an unwilling 69-year-old passenger dragged off of one of their airplanes. Many … Read more
Worker Bee Or Engaged Partner?: How Management Sees Employees
How do you view employees? We rarely talk about this in public forums or meetings, but we have no problem giving people our opinion in the hallway!! We … Read more
Here’s a Way for Difficult Conversations to Be Less Difficult
If you’re like most people, you find yourself avoiding difficult conversations because you fear triggering a negative response and making the situation … Read more
3 Steps to Making Feedback A Habit
The strongest way to make a new culture stick is by transforming new behaviors into regular habits. To really make feedback a part of your culture, follow … Read more
Real Leaders Are Self-Aware
I listened intently as one of my executive leaders had to take a call from a key client. Evidently things had gone sideways and the client was frustrated … Read more
Fake News Afflicts the Workplace Too
The recent weeks have offered quite a bit of discussion and debate about “fake news.” It’s apparent many people just accept what they hear and read as fact … Read more
Forget Customer Experience, It’s All About the Employee Experience
“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
How Far Does HR Need to Go When A Worker Complains?
Bad things often happen when employees feel they have to resort to self-help… Retaliation lawsuits, for example. Tyshanna Nuness is our plaintiff in … Read more
All Change Will Be Resisted, So Focus On the Transition
Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. … Read more