If you’re like most human resources professionals, you want to create a workplace where misconduct can’t thrive — and that starts with a strong focus on … Read more

If you’re like most human resources professionals, you want to create a workplace where misconduct can’t thrive — and that starts with a strong focus on … Read more
By now, most of us have seen the shocking video where United Airlines had an unwilling 69-year-old passenger dragged off of one of their airplanes. Many … Read more
How do you view employees? We rarely talk about this in public forums or meetings, but we have no problem giving people our opinion in the hallway!! We … Read more
If you’re like most people, you find yourself avoiding difficult conversations because you fear triggering a negative response and making the situation … Read more
The strongest way to make a new culture stick is by transforming new behaviors into regular habits. To really make feedback a part of your culture, follow … Read more
I listened intently as one of my executive leaders had to take a call from a key client. Evidently things had gone sideways and the client was frustrated … Read more
The recent weeks have offered quite a bit of discussion and debate about “fake news.” It’s apparent many people just accept what they hear and read as fact … Read more
“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
Bad things often happen when employees feel they have to resort to self-help… Retaliation lawsuits, for example. Tyshanna Nuness is our plaintiff in … Read more
Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. … Read more