The great paradox of success is that as enterprises get bigger and more established, they have a natural tendency to lose the very entrepreneurial edge … Read more
Overcome Your High Performer Bias to Improve Your Whole Team
Everyone loves high performers — hot shots who deliver exceptional work on a regular basis are unique. However, there’s a problem I frequently observe … Read more
How the ‘D’ Word Can Improve Performance
Sometimes saying that you are “disappointed” is a very powerful statement. Several years ago, I watched a hospital president speak with … Read more
Your Execs Are Fooling Themselves When It Comes to the Feedback Office Workers Want
Think your office workers are satisfied with the level of performance feedback they receive? Think again. New data suggests that if you’re still … Read more
10 Must-Have Features For Your Performance Management System
HR departments across nearly all industries are constantly trying to improve systems and processes to help increase employee engagement, recruit and retain … Read more
Use Feedforward to Make Performance a Partnership
You may not like getting feedback, but you can’t deny its importance. Receiving robust feedback – even when it’s negative in nature – is a key driver … Read more
A Culture of True Transparency Has Helped This Company Soar
I talk to and meet many companies on a daily basis. Each and every company is a special snowflake … or so they think. Your product or service might be … Read more
When the Going Gets Tough, Here’s What to Do
Every business and staff member go through tough times that might lead to distractions, a drop in motivation or a change in priorities. The only certainty … Read more
How to Use Data to Improve Customer Service Performance
The relationship between increased employee engagement and a company’s revenues are strong. Multiple studies, including research from Gallup, have found … Read more
The Amazing Effect of “Thank You” on the Job
Happy employees are more productive than unhappy employees. That’s a no-brainer, and we all know that. Every company tries every day to create an … Read more