With the holidays and a new year upon us, it’s a good time to pause, look at the big picture, and resolve to do even better in 2015. In that light, here’s … Read more
How to Get Employees to Talk Before They Decide to Walk
It’s human behavior to want to move away from things that are not working or are starting to feel tough, or just too hard, because sometimes walking away … Read more
The Cornerstone of Modern Leadership? It’s When Managers Listen
Thanksgiving may be over, but I don’t have to stop being thankful. And, contrary to what those near and dear to me would tell you, I’m thankful for quite a … Read more
Why You Need to Pay More Attention to Your Remote Employees
Let’s talk about your remote employees for a minute. Are they engaged? Do they have friends at work? Are they sitting at home, their car, or down at the … Read more
How to Navigate Workplace Complexities to Help Foster Diversity
There is no denying that diversity in the workplace is good for business, but first and foremost, HR needs to focus on hiring for the top talent. Is there … Read more
3 Surefire Ways to Disengage Your Employees This Holiday Season
For each of the past 20 years, my wife and I have watched National Lampoon’s Christmas Vacation while putting up our Christmas Tree. Why we still laugh … Read more
The Customer Experience Connection? It’s All About Your Culture
When you think about companies that provide an incredible customer experience, it’s no coincidence they are the exact same companies that have amazing … Read more
The Platinum Rule of Recognition: It’s All About Them – Not You!
The Golden Rule – “Do unto others as you would have them do unto you” – is a good philosophical approach to life. But it doesn’t fully apply to employee … Read more
Are You Taking Care of Your Own Scheduled Maintenance?
“The scheduled maintenance light came on; what do I do?” As we enter December, which is the end of our calendar year, I thought of my wife’s … Read more
The No. 1 Reason You Want Happy Workers? It Boosts Your Bottom Line
We all know that happy employees are much more productive and creative at their jobs than their unhappy counterparts. Yet, according to Gallup, unhappy … Read more