“Before I would go into a room and make sure it was clean. Now I look for an opportunity to WOW my guest.” That was a statement from a housekeeper in Hong … Read more
Six Myths of Employee Engagement
Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the previous 12 months. We’ll be reposting each of the top … Read more
Whom Does Your Company Serve?
Recognize This! –Organizations need to provide strong links among stakeholders to ensure that all can benefit from the business. The Marketplace radio … Read more
Why Your eNPS Makes A Difference
Net Promoter Score or NPS was developed as a means to measure customer loyalty more quickly and accurately. But HR can use it to measure the same things … Read more
5 Things Great Leaders Do to Inspire Great Engagement
Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the previous 12 months. We’re reposting each of the top 25 … Read more
A Smashing Idea for Your Next Company Event
No long introductions here. No thought leadership. Just a collection of the more interesting odds and ends we get in the mail or stumble upon ourselves. On … Read more
3 Questions Every Engagement Survey Must Ask
Not long ago I worked with a mid-sized manufacturing plant in St. Louis that had a remarkable record of attracting and keeping in-demand workers. Although … Read more
How Recognition and Rewards Fit Into An Internal Mobility Program
A common job interview question – “Where do you see yourself in five years?” – may actually have a simple but undesirable answer for much of … Read more
How to Engage and Retain Your Millennial Workers
Millennials make up 35% of the work force. In 2020, that number will hit 50%. Although perks are enough for some, millennials, particularly those with a … Read more
Why You Need To Stop Pretending Your Exit Survey Is Useful
Let’s say you have an employee, Eric, who has decided to leave the company. Shortly before his last day, you ask him to fill out an exit survey. Once you … Read more