Karen works in the post office four blocks from my house. She’s an institution in my neighborhood. She’s friendly, informed, incredibly patient. She has a … Read more
Managing Millennials: How to Cope With a Generation of Multitaskers
By Neil Howe with Reena Nadler Millennials are the first generation in history to grow up, from their earliest childhood, immersed in interactive digital … Read more
Why It’s Always Easier (and Better) to Motivate Without Money
Money is the easiest and least personal way to motivate people (if you have money). If you don’t, you need to get down to the real business of making … Read more
Is This a Game Changer in the Debate Over the Four-Day Work Week?
Get ready for another big push for the four-day work week. Last month when my colleague Lance Haun asked, “Whatever Happened to the Four-Day Work … Read more
An Animated Reminder of Why That Jet Blue Flight Attendant Story Just Won’t Go Away
* See updates below. Remember that incident with the Jet Blue flight attendant going over the edge and quitting his job in a profane jump down the … Read more
Forget the Economy: 40% of Workers Are Ready to Find a New Job This Fall
We all know how the tough economy has forced many, many employees to stay in jobs that they might have already bailed out on in the past. We also know that … Read more
Long, Hot Summer Question: Why Are Some Employees Freaking Out?
* See updates below Yes, I know it’s late summer. And yes, I know it has been scorching, make-you-crazy hot through most of the U.S. But still I … Read more
Making Work Anniversaries Work In 2010 And Beyond
I was talking to my wife last night about her upcoming anniversary at work. I couldn’t believe that it had already been two very short years. And … Read more
Do Engaged Employees Help Create Loyal Customers?
As part of an MBA Global Study trip back in 1989, I found myself in Japan in the boardroom of Fujitsu Corporation with the vice-chairman of the board and … Read more
What Does it Take for Your Employees to Get With the Program?
I’ve worked in a lot of different places over the course of my career, and if there’s one thing guaranteed to get a universal groan from rank-and-file … Read more