What Darwin said about species also applies to business. In today’s overly competitive and ever-changing business environment, only the strong survive. … Read more
The Customer Experience Connection? It’s All About Your Culture
When you think about companies that provide an incredible customer experience, it’s no coincidence they are the exact same companies that have amazing … Read more
The 10 Biggest Killers of Employee Motivation
Imagine the last time you were happy and content at work. Hopefully it’s not once in a year type of thing, but let’s imagine it was two days ago when you … Read more
The Key to Managing Cyber Monday: Just Be Generous With Employees
Today is Cyber Monday, the Monday after Thanksgiving when online storefronts like Amazon, Zappos, and Macy’s trot out their best holiday deals — and … Read more
Employee Entitlement: It’s More Than Just a Generational Issue
If you are a person who enjoys peace and serenity, you don’t yell “fire” in a crowded theater, nor do you whisper “bomb” when going … Read more
The No. 1 Reason You Want Happy Workers? It Boosts Your Bottom Line
We all know that happy employees are much more productive and creative at their jobs than their unhappy counterparts. Yet, according to Gallup, unhappy … Read more
When Your Team Meetings Become Like Thanksgiving Dinner
Thanksgiving is a time for family. We have the eccentric uncle or an unpredictable cousin, but they are family. We enjoy the day and take a deep breath … Read more
Yes, Sometimes Good Guys Actually Finish First
The good guys — companies that are good to employees, to customers and to their communities — keep winning. That’s the hopeful news we found as we compiled … Read more
Engagement Matters, But It Is REALLY Critical in Health Care
Employee engagement is critical to customer satisfaction. This has been proven by study after study. And engagement is critical in any industry from retail … Read more
Costco’s Call: Why Staying Closed on Thanksgiving is a Good Idea
Last year, Costco took a controversial stand by refusing to stay open during Thanksgiving, citing the need to dispel the trend of retailers opening earlier … Read more