Investing in your employee referral program (ERP) consistently generates one of the highest returns on investment in terms of both cost and quality per … Read more

Given this recession and the general slowdown in recruiting, it would seem logical to assume that customer service levels would have improved. But in … Read more

Does this speech sound familiar? “Let me say, first and foremost, I am a people person. My door is always open. I would rather grant forgiveness than … Read more

Let’s face it, most hiring managers aren’t great interviewers. They tend to base their judgments about candidate competency on first … Read more

At the Charles Schwab Corporation, Charles Schwab himself or Dave Pottruck, the co-CEO, often make personal appearances at new employee orientations. At … Read more

“Oh the times they are a-changing…” – Bob Dylan The social changes Dylan heralded were directed squarely at the times. Our culture … Read more

Article by Dr. John Sullivan, Susan Wong, and Master Burnett Few things set us off more than uninformed people making assumptions without facts. And our … Read more

The business and economic uncertainties of 2001 resulted in many companies choosing to delay their investment in recruiting technology. It wasn’t … Read more

Recently I collaborated with Global Learning Resources on a survey examining best practices for the use of screening in the employee selection process. … Read more

2001 was a tough year. Like many of you, I saw a lot of staff pack up and go, and the ones that remained had to work harder, smarter, and wider (doing … Read more