One of the most intriguing and mysterious phenomena of the cosmos is the “black hole.” The study of black holes, or what happens when a star … Read more

Reading Kevin Wheeler’s recent articles on customer service and the subsequent responses have sparked me to continue the discussion with a few … Read more

No, it’s not good grammar, but it makes my point. Consider these facts: Interviews are basically worthless at predicting job performance. Read more

Talk about a hornet’s nest! Last week’s column on the lack of customer service in our industry got responses – lots of them. While most … Read more

We still hear a lot of talk these days about retention. And the question business leaders and managers always seem to ask is, “How do you retain … Read more

Managers often wonder why they have a hard time landing the best candidates. One of the biggest reasons is that delays, caused by the difficulty in finding … Read more

With the new economy of the late 1990s came a new mindset for the average employee. Gone were the days when employees were happy just having a job, going … Read more

In an effort to attract and retain employees, companies are offering increased opportunities when it comes to education. Support may take the form of … Read more

Some of you may know that I’m a real basketball fan – if it shoots hoops, I’ll watch it. So when I heard Doc Rivers, the coach of the … Read more

Some of the best advice you’ll ever get ran in this very space, when Michael McNeal reminded us in his June 26 article why it’s crucial to … Read more