Investing in your employee referral program (ERP) consistently generates one of the highest returns on investment in terms of both cost and quality per … Read more
Communication and Customer Service: More Important Than Ever
Given this recession and the general slowdown in recruiting, it would seem logical to assume that customer service levels would have improved. But in … Read more
Leadership 101: Beware of Bosses Bearing Platitudes
Does this speech sound familiar? “Let me say, first and foremost, I am a people person. My door is always open. I would rather grant forgiveness than … Read more
Best-in-Class Hiring: Customer Contact People
The Customer Contact Position No one gets “hammered” more than the customer contact person. Customer service can be either outbound or inbound, … Read more
How To Prep a Candidate
Let’s face it, most hiring managers aren’t great interviewers. They tend to base their judgments about candidate competency on first … Read more
Creative On-Boarding: Building Productivity and Promoting Retention
At the Charles Schwab Corporation, Charles Schwab himself or Dave Pottruck, the co-CEO, often make personal appearances at new employee orientations. At … Read more
The Staffing Supply Chain
This article, the fourth in a series, covers how human capital management has changed dramatically over the last several years. This series of articles is … Read more
The Times Are Changing for Recruiters
“Oh the times they are a-changing…” – Bob Dylan The social changes Dylan heralded were directed squarely at the times. Our culture … Read more
Employee Referrals and Diversity: Legal Issue or Opportunity?
Article by Dr. John Sullivan, Susan Wong, and Master Burnett Few things set us off more than uninformed people making assumptions without facts. And our … Read more
Best-in-Class Hiring: Salespeople
The Sales Position Salespeople are the “life’s blood of the organization.” Hire a poor salesperson and you can lose market share, fail to … Read more