Blue-Collar Employees A few years ago, the blue-collar employee could be seen carrying a lunch bucket to work where he or she would spend long hours doing … Read more
Using Your ATS To Promote Fair Hiring
I recently had the opportunity to speak with a group of recruiters about how the profession is changing. I put the following question to the group: … Read more
Improving Your Employee Referral Program and Justifying Your Investment
Investing in your employee referral program (ERP) consistently generates one of the highest returns on investment in terms of both cost and quality per … Read more
Communication and Customer Service: More Important Than Ever
Given this recession and the general slowdown in recruiting, it would seem logical to assume that customer service levels would have improved. But in … Read more
Leadership 101: Beware of Bosses Bearing Platitudes
Does this speech sound familiar? “Let me say, first and foremost, I am a people person. My door is always open. I would rather grant forgiveness than … Read more
Best-in-Class Hiring: Customer Contact People
The Customer Contact Position No one gets “hammered” more than the customer contact person. Customer service can be either outbound or inbound, … Read more
How To Prep a Candidate
Let’s face it, most hiring managers aren’t great interviewers. They tend to base their judgments about candidate competency on first … Read more
Creative On-Boarding: Building Productivity and Promoting Retention
At the Charles Schwab Corporation, Charles Schwab himself or Dave Pottruck, the co-CEO, often make personal appearances at new employee orientations. At … Read more
The Times Are Changing for Recruiters
“Oh the times they are a-changing…” – Bob Dylan The social changes Dylan heralded were directed squarely at the times. Our culture … Read more
The Staffing Supply Chain
This article, the fourth in a series, covers how human capital management has changed dramatically over the last several years. This series of articles is … Read more