This article is the fifth and final in a series of articles that covers how human capital management has changed dramatically during the last several … Read more
Permission Marketing For Recruiters: Building a Targeted List
If you’re interested in taking a more strategic approach to your sourcing efforts, the most important area to start focusing on is long-term … Read more
Best Practices in Recruiting: Develop a “Most Wanted” List
As a consultant, I have the opportunity to visit dozens of firms each year, and without a doubt the most frequently asked question is, “What are the … Read more
Sourcing for Diversity
The Internet has become a valuable tool to many recruiters over the last several years. With the growth of job boards as well as personal homepages, … Read more
Best-in-Class Hiring: Blue-Collar Workers
Blue-Collar Employees A few years ago, the blue-collar employee could be seen carrying a lunch bucket to work where he or she would spend long hours doing … Read more
Using Your ATS To Promote Fair Hiring
I recently had the opportunity to speak with a group of recruiters about how the profession is changing. I put the following question to the group: … Read more
Improving Your Employee Referral Program and Justifying Your Investment
Investing in your employee referral program (ERP) consistently generates one of the highest returns on investment in terms of both cost and quality per … Read more
Communication and Customer Service: More Important Than Ever
Given this recession and the general slowdown in recruiting, it would seem logical to assume that customer service levels would have improved. But in … Read more
Leadership 101: Beware of Bosses Bearing Platitudes
Does this speech sound familiar? “Let me say, first and foremost, I am a people person. My door is always open. I would rather grant forgiveness than … Read more
Best-in-Class Hiring: Customer Contact People
The Customer Contact Position No one gets “hammered” more than the customer contact person. Customer service can be either outbound or inbound, … Read more