While most companies are focused on improving the customer experience (CX) for all the right business reasons, the leading ones are discovering a secret … Read more

Use HR Data to Enhance the Employee Experience
Many companies are turning to data to better understand employee interactions, improve collaboration, and optimize engagement efforts all while trying to … Read more

The Rise of Employee Experience and the Decline of Company Privacy
“We are losing privacy at an alarming rate. We have none left.” — John McAffee, founder of McAfee Anti-Virus “Publicity is justly commended as a … Read more

Why You Need a Strategy for Managing Your Gig Worker Experience
External workers are employees who work for a company but who are not on its formal payroll. This includes temporary staff, contract employees and … Read more

Total Rewards Aren’t Total Without Factoring In the EX
The prospect of becoming irrelevant and marginalized in the digital age is increasingly incentivizing organizations to look for ways to attract and retain … Read more

Improving EX Takes a Different Way of Thinking
There’s a lot out there right now on employee experience (or “EX” as we call it). It’s not a new concept — as an industry, we’ve analyzed employee behavior … Read more

The ‘Experience Economy’ Includes Your Employees
In the Experience Economy, the customer is the innovator, not the enterprise. Technology lets customers create very personalized experiences. As people … Read more

A Blueprint For An ‘Enchanting’ Employee Experience
User experience (UX) is everywhere around us whether you notice it or not. Consider the apps you love and use every day — every icon, swipe, color … Read more

Person of the Year: Employees
Every year, in either the 4th quarter or the 1st quarter, we all get the prognosis of the crystal ball view from the “futurist” as to what either the … Read more

Employee Resource Groups Are A Powerful Way to Build Community
The heart of any organization is its staff. Employees carry out the mission of a company, they interact directly with customers, and they are responsible … Read more