In a Covid world, the old efficiency rules don’t apply. The ways of working that organizations established to make the most of their resources and grow … Read more
HR Technology Initiatives Should Have a Customer First Strategy
Do you feel that your work is constantly shifting and changing? I am sure that the answer is “yes” in most industries today. It is definitely … Read more
Employees Are Key to Making Brand Rituals Work
Imagine this: You walk into a store to buy an item and as you are checking out you notice the cashier has folds the receipt in a fun way before handing it … Read more
The ‘Genius’ Behind Putting HR In Charge of Apple Stores
On February 5th, Apple announced that retail chief, Angela Ahrendts, is moving on after spending five years in the role. This news in itself isn’t terribly … Read more
Leaders Need to Show They Care About Customers
A good job. Good pay. Good benefits. Twenty, maybe even 10 years ago, that’s what the majority of employees expected from employers. The value of a career … Read more
Show Them ‘Everybody Matters’ When It Comes to Your Brand
While waiting for my oil change at the car dealership, I reached into my messenger bag to grab a pen. As I began to write, I discovered major pen smears … Read more
The Law of ‘Congruent Experience’ Is One You Should Follow
Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from … Read more
How to Use Data to Improve Customer Service Performance
The relationship between increased employee engagement and a company’s revenues are strong. Multiple studies, including research from Gallup, have found … Read more
A Great Employee Experience Makes For a Great Customer Experience
Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the previous 12 months. We’re reposting each of the top 30 … Read more
Employee Insights Can Drive Your Business Success
Smart marketers know that a focused, robust strategy for customer experience (CX) should be a priority. In fact, 67% of large companies report that they … Read more