During a time of crisis like the Coronavirus pandemic, people’s attention splinters from work to the all-encompassing chaos of what’s happening … Read more
4 Tactics to Speak Up and Hold the Floor Long Enough to Make Your Point
When others conclude that you rarely speak up, your career stalls. The ability to command attention and build a case are attributes closely associated with … Read more
How to Help Employees Who Are Depressed or Suicidal
Dr. Lorna M. Breen, a top ER doctor who treated virus patients in a Manhattan hospital, recently died by suicide. According to her father, her job treating … Read more
To Talk or Write? A Critical Communication Decision—Part 2
Last week’s column presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to re-read and … Read more
To Talk or Write? A Critical Communication Decision (Part 1)
The US has just come through a political minefield—most referencing texts, emails, phone calls, and meetings as proof of either guilt or innocence, … Read more
Putting Employees at Ease to Question Policies and Other Changes
If salespeople learn anything about selling, they understand this foundational truth: Questions lead to customers. The customer who asks no questions … Read more
6 Tips to Communicate Complex Policies
Change almost always meets resistance. If all policies met a receptive audience, you’d be working in Utopia. So if you’re up for dealing with … Read more
6 Steps to Effectively Pitch Ideas to Your Executive Team
“Never got a response to my email.” “They never followed through on my recommendation.” “I’d definitely like to have a seat at the table when that issue … Read more
Helping Managers Coach Their Teams to Greater Career Success
Millennials aren’t the only generation that demands frequent feedback and expects to advance quickly up the career ladder. In fact, HR typically sets this … Read more
Keeping Your Communication Professional As You Work From Home
The national crisis surrounding the COVID-19 pandemic has sent many employees home to work remotely. Unlike those who already work from home routinely, the … Read more