In sports, when the competition gains the lead, a player gets rattled, or the tension mounts, the team typically huddles to talk things over. What changes … Read more
Resolving Conflict Between Remote Workers Before Tempers Flare
Conflict indicates an engaged work team. Often, conflict prevents bad decisions and big mistakes and can lead to innovative ideas. But the downside: Small … Read more
How to Improve Relationships With Hostile Coworkers
If we’ve learned anything from Covid-19, the related vaccinations and mandates, work-from-home arrangements, return-to-the-office options, or financial … Read more
5 Communication Practices to Boost Teamwork, Productivity, and Morale
When everyone’s responsible, no one’s responsible. Ask your kids why the house has been turned into a disaster while you were away at a conference; they’ll … Read more
Can You Identify Effective Leaders by Their Communication Habits and Emails?
You may not be able to tell a book by its cover, but you can definitely tell productive leaders by their communication habits and their emails. Here’s how: … Read more
How to Manage a Constant Complainer
Complainers are convinced that your executive team, the dock workers, and the technicians stay up nights trying to figure out how to deceive them, ruin … Read more
The Politics of Going Around Powerless People to Reach Decision-Makers
Powerless people typically refuse to admit they have no real authority. They may tell you they’re recommenders or influencers, but you know them as … Read more
What Does Your Workspace Say About Your Competence?
It was what came after the colonoscopy that gave me the creeps. The gastro doctor came to me as a referral from my family physician, so I’d booked my first … Read more
4 Ways to Improve Cross-Functional Communication
The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes out. It’s not. … Read more
When Empathy Is Bad for Business
If you’ve ever watched TV coverage after a crazed killer has gunned down innocent victims in a shooting rampage and felt your own muscles tighten as … Read more