On their way last year to winning their first World Series in more than a century, the Chicago Cubs did something unusual: They changed the shape of their … Read more
You’ve Empowered Them, But They’re Not Delivering. Now What?
When I discuss employee engagement, one of the main points I generally preach is that employee engagement and employee empowerment go hand-in-hand. People … Read more
Are You Ready For Whatever Happens August 21?
You look around the office in two weeks, and suddenly, without warning, everyone is gone. Or perhaps you’re hearing from managers that an unusual … Read more
The “EX” Data You Don’t Have Is More Important Than the “O” Data You Do Have
Over the past few years, successful companies have begun to place a great deal of attention on developing “experiences” for customers because they realize … Read more
Is Cultural Alignment Even Possible?
“Culture is everything people do.” — Unknown There are over 58,000 results when you Google “cultural alignment.” I will save you the reading time and … Read more
Starting a Reading Program Is Good For the Company and For the Employees
Getting employees to continually improve can be a daunting task. Externally motivating others to change is difficult. But what if you had the ability to … Read more
How Are You Today? The Lost Art of Politeness
Do to others as you would have them do to you. Luke 6:31 I feel that when you are born into this world and given life, your parents sign a social contract … Read more
Is Workforce Optimization the Missing Piece To Your Organization’s Success?
Workforce Optimization is the next frontier in the evolution of business. What exactly is workforce optimization? In essence, it is the process of focusing … Read more
Good Leaders Inspire a Culture of Meaning
Leading isn’t just a matter of knowing what to do – it’s a matter of knowing and communicating why it’s important to do it. Authority alone will no longer … Read more
Surprising Research Says Negative Feedback Is Effective (and We Might Even Prefer It)
Few people like hearing bad news about themselves. Getting a tough performance review or being called out for a mistake challenges our status and triggers … Read more