Employers of hourly labor in industries including fast-food dining, retail, and contact centers often struggle with high turnover, and the associated costs … Read more
Are You Hiring Deciders, or Drifters?
Recent research confirms that top performers ranging from managers of major league baseball teams to customer service reps on the store floor have one … Read more
The 6 Parts of Recruiting for Culture
I met with a client today who made me smile — a Cheshire-Cat-Eating-Grin Smile, as a matter of fact. He said, “Heather, I need to invest in the … Read more
White Truffles Come With Today’s Dot Jobs Update
Regular readers of this roundup, and of ERE, will be so very not shocked to know that there is a new website calls itself the “eHarmony of … Read more
Grow Up Already! Evaluating Your Pre-employment Assessment Maturity Level
I have worked with hundreds of organizations over the years to help them with the care and feeding of their assessment programs. The starting point for my … Read more
Leading-edge Candidate Screening, Interviewing, and Assessment Practices
Candidate selection and assessment is one of the most conservative processes in all of talent management. Many think the topic is not worth a detailed … Read more
What Evil Lurks in the Hearts of Men? Facebook Knows
What Facebook Reveals About Candidates In recent weeks there have been a lot of stories about employers asking candidates for their Facebook passwords or … Read more
Do You Know How “Top” Your Best Is? SHL Can Tell You
How good are the people who work for your company? An honest, objective answer to that question would likely have you describing a statistical bell curve: … Read more
360 Degree Feedback. Not.
You might have read about something called 360-degree feedback. Depending on who you read, it gets good, bad, or ugly reviews. People generally agree that … Read more
The BAT Signal! More Evidence That the Best Business Leaders Value Assessment
I continue to be excited by what I am seeing in the world of assessments. Recently a client told me about a new assessment program that made my ears perk … Read more