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How a Cleaning Lady Taught Me a Management Lesson I Never Forgot

Ron ThomasFebruary 22, 2016

Do you know Dottie? I had spent many hours studying and memorizing formulas to do calculations for the case studies,” he recalls. “The teacher … Read more

Five Tips For Brand New Managers

Karlyn BorysenkoFebruary 19, 2016

First of two parts So, you’ve been promoted to a manager position and have people reporting directly to you. But with great power comes great … Read more

Making HR a Key Differentiator — and a Driver of Customer Satisfaction, Too

Patrick WillerFebruary 18, 2016

What is the purpose of Human Resource management? Is it to administrate brains, send them letters and pay them? Or, is it to connect brains, drive … Read more

Hiring Wisdom: Here’s a Surefire Formula For Business Success

Mel KleimanFebruary 16, 2016

While you probably do extensive recordkeeping to track how well your  team meets customer service standards and goals, I doubt you track how well you are … Read more

When It Comes to Feedback, Are Your Employees Ready for “Radical Candor?”

John ZappeFebruary 15, 2016

Getting helpful feedback at work has always been a challenge. You hear from the boss immediately if you screw up. Otherwise, the annual performance review … Read more

How (and Why) Great Leaders Are Great at Delegating

Jeremy KingsleyFebruary 12, 2016

One thing I love about the work I do is that it gives me contact with a wide range of leaders. I especially enjoy the opportunity to learn from those whose … Read more

Is There A Good Way To Fire Someone? No, But Don’t Ever Do It By Phone

John HollonFebruary 11, 2016

Editor’s Note: As I wind down my stint as Editor of TLNT — yes, I’m going to be leaving next month— I wanted to share some of my favorite posts. Here’s one … Read more

Hiring Wisdom: Why Do You Tolerate Mediocre, Underperforming Employees?

Mel KleimanFebruary 8, 2016

Have you ever noticed how we humans tolerate all kinds of things on a daily basis? Commute traffic, nosey neighbors, and crying babies on planes are just a … Read more

Don’t Look Now, But Your Millennials Are Searching For Their Next Gig

John ZappeFebruary 3, 2016

It’s not true that your Millennials are more likely to job hop than other generations, but they’re probably already looking for their next … Read more

What Employers Need to Know About Dealing With the Zika Virus

Thomas Benjamin HuggettFebruary 3, 2016

By Thomas Benjamin Huggett The Zika virus is receiving significant press coverage, including reports that it may cause birth defects if pregnant women are … Read more

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