First impressions are critical, and I heard someone saying the other day, rather cynically, that the happiest day of your employment is your first day and … Read more
Praise? It’s An Essential (and Critical) Skill For All New Managers
There is no shortage of skills that new managers need to develop as they transition from individual contributors to leading people for the first time. One … Read more
The Dirty Little Secret Of Performance Improvement Plans
Editor’s Note: As I wind down my stint as Editor of TLNT — yes, I’m leaving next month— I wanted to share some of my favorite posts. Here’s one from June … Read more
The Big Thing I’ve Learned About Managing: Treat Everyone Like a Real Person
I’m not a textbook-trained manager. I’m organized, sure, but I can still lose my keys with the best of ‘em. I work hard, but I still know how to take, and … Read more
How a Cleaning Lady Taught Me a Management Lesson I Never Forgot
Do you know Dottie? I had spent many hours studying and memorizing formulas to do calculations for the case studies,” he recalls. “The teacher … Read more
Five Tips For Brand New Managers
First of two parts So, you’ve been promoted to a manager position and have people reporting directly to you. But with great power comes great … Read more
Making HR a Key Differentiator — and a Driver of Customer Satisfaction, Too
What is the purpose of Human Resource management? Is it to administrate brains, send them letters and pay them? Or, is it to connect brains, drive … Read more
Hiring Wisdom: Here’s a Surefire Formula For Business Success
While you probably do extensive recordkeeping to track how well your team meets customer service standards and goals, I doubt you track how well you are … Read more
When It Comes to Feedback, Are Your Employees Ready for “Radical Candor?”
Getting helpful feedback at work has always been a challenge. You hear from the boss immediately if you screw up. Otherwise, the annual performance review … Read more
How (and Why) Great Leaders Are Great at Delegating
One thing I love about the work I do is that it gives me contact with a wide range of leaders. I especially enjoy the opportunity to learn from those whose … Read more