Ray, our COO many years ago, used to start meetings with 10-15 minutes of chit-chat. While his intention was to promote socializing, the effect was … Read more
This Post Will Make You Think Outside the Box About the Language You Use
During performance reviews, you’ll need to cover a range of important topics such as SMART objectives, development objectives and training needs. It’s a … Read more
6 Ways to Say “I Don’t Know” With Confidence, Credibility, and Class
Many professionals fear speaking to their boss or a roomful of strangers not because of the planned presentation, but for the unplanned: “What if … Read more
Something Extraordinary Happened When I Started Sending This Email
A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went … Read more
Manage People As Well As You Manage Your Investments
“’What if we managed people as carefully as we managed investments?” We are in the business of making successful investments. For good investment … Read more
5 Communication ‘Best Practices’ That Aren’t
No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of interpretations. How to … Read more
What Do You Do When Your Preliminary Data Comes Back to Haunt You?
Have you ever found yourself in a situation where someone (usually your boss or a higher-up) makes an announcement or a decision using draft or preliminary … Read more
Engagement Surveys: It’s What You Do About the Results That Counts
Does each of your employees know how their job contributes to the big picture? Are you truly interested in their input? The answers too often are no to … Read more
At Sprout Social, Getting Coffee Is a Teambuilder
Alan Boyce, the VP of engineering at Sprout Social, averages three coffees a day. You might think he’s just a run of the mill office caffeine junky, or … Read more
7 Strategies For HR People to Speak Up and Be Heard
Janet is a human resource manager who’s lost her mojo when it comes to asserting herself in her newest position. “I’ve become afraid to speak up when I … Read more