Last week’s column presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to re-read and … Read more
To Talk or Write? A Critical Communication Decision (Part 1)
The US has just come through a political minefield—most referencing texts, emails, phone calls, and meetings as proof of either guilt or innocence, … Read more
Putting Employees at Ease to Question Policies and Other Changes
If salespeople learn anything about selling, they understand this foundational truth: Questions lead to customers. The customer who asks no questions … Read more
Communicating During Stressful Times: Tips from a Forensic Interviewer
There is no escaping the fact that HR often becomes the organizational epicenter during times of crisis. The minute things start to go wrong, everyone … Read more
6 Tips to Communicate Complex Policies
Change almost always meets resistance. If all policies met a receptive audience, you’d be working in Utopia. So if you’re up for dealing with … Read more
6 Steps to Effectively Pitch Ideas to Your Executive Team
“Never got a response to my email.” “They never followed through on my recommendation.” “I’d definitely like to have a seat at the table when that issue … Read more
What HR Communicators Can Learn From Governor Cuomo
Every day now, New York’s Governor Andrew Cuomo spends an hour or more before the press and television cameras, detailing horrifically bad and frightening … Read more
How Leaders Can Show Empathy During Uncertain Times
Now, more than ever, employees are looking for empathetic leaders. Leaders who are not afraid to be human, show emotion, and provide varying levels of … Read more
Helping Managers Coach Their Teams to Greater Career Success
Millennials aren’t the only generation that demands frequent feedback and expects to advance quickly up the career ladder. In fact, HR typically sets this … Read more
Even Poor Leadership Communication Offers Lessons in the Time of Coronavirus
There are plenty of writers supplying a takedown of the communicator-in-chief’s ability to galvanize the nation on how we combat this novel threat, … Read more