Consider your favorite movie, play, or novel. Which kept you awake at night? Which popped into your consciousness days or months later? Those outstanding … Read more
How to Tap Into Your Workforce’s Negotiation Potential
Take a moment to visualize a negotiation. What type of scenario did you imagine? What did the negotiator look like? What was their communication style? … Read more
4 Steps to Managing Tough Conversations During COVID-19
Do your stakeholders and team members have the communication skills necessary to succeed in this unprecedented time? Do they know how to artfully and … Read more
How to Communicate With Employees During Crisis
During a time of crisis like the Coronavirus pandemic, people’s attention splinters from work to the all-encompassing chaos of what’s happening … Read more
4 Tactics to Speak Up and Hold the Floor Long Enough to Make Your Point
When others conclude that you rarely speak up, your career stalls. The ability to command attention and build a case are attributes closely associated with … Read more
How to Help Employees Who Are Depressed or Suicidal
Dr. Lorna M. Breen, a top ER doctor who treated virus patients in a Manhattan hospital, recently died by suicide. According to her father, her job treating … Read more
Remote Work Isn’t the Time to Overlook Engagement and Connection
Microsoft recently set the standard for prioritizing company connectedness in a time of fully remote work. The tech giant managed to pull off a historic, … Read more
Compassion and Communication: This Moment Will Define Your Business for Years
The world is navigating uncharted territory, and a new normal is emerging. All of us are having to adjust to the way we live at levels we would never have … Read more
To Talk or Write? A Critical Communication Decision—Part 2
Last week’s column presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to re-read and … Read more
To Talk or Write? A Critical Communication Decision (Part 1)
The US has just come through a political minefield—most referencing texts, emails, phone calls, and meetings as proof of either guilt or innocence, … Read more