Your success often depends on the emotional intelligence of people you hire in strategic positions. That means you need to make hiring decisions based on … Read more
Structuring the Hiring Interview
In my first few years as owner/CEO of a small business, I wasted far too much time interviewing job applicants. My habit was to ask a few softball … Read more
Adapting the HR Communications Toolkit for a Post-COVID World
The COVID-19 crisis has upended the workplace as we know it. To prevent the pandemic’s spread, employees everywhere have made the shift to remote work. … Read more
How to Reverse a Bad First Impression
You’ve heard it said: “You never get a second chance to make a good first impression.” That may be true—but you can definitely change that impression. Case … Read more
Communication Tips From the World of Entertainment
Consider your favorite movie, play, or novel. Which kept you awake at night? Which popped into your consciousness days or months later? Those outstanding … Read more
How to Tap Into Your Workforce’s Negotiation Potential
Take a moment to visualize a negotiation. What type of scenario did you imagine? What did the negotiator look like? What was their communication style? … Read more
4 Steps to Managing Tough Conversations During COVID-19
Do your stakeholders and team members have the communication skills necessary to succeed in this unprecedented time? Do they know how to artfully and … Read more
How to Communicate With Employees During Crisis
During a time of crisis like the Coronavirus pandemic, people’s attention splinters from work to the all-encompassing chaos of what’s happening … Read more
4 Tactics to Speak Up and Hold the Floor Long Enough to Make Your Point
When others conclude that you rarely speak up, your career stalls. The ability to command attention and build a case are attributes closely associated with … Read more
How to Help Employees Who Are Depressed or Suicidal
Dr. Lorna M. Breen, a top ER doctor who treated virus patients in a Manhattan hospital, recently died by suicide. According to her father, her job treating … Read more