When others conclude that you rarely speak up, your career stalls. The ability to command attention and build a case are attributes closely associated with … Read more
How to Help Employees Who Are Depressed or Suicidal
Dr. Lorna M. Breen, a top ER doctor who treated virus patients in a Manhattan hospital, recently died by suicide. According to her father, her job treating … Read more
Remote Work Isn’t the Time to Overlook Engagement and Connection
Microsoft recently set the standard for prioritizing company connectedness in a time of fully remote work. The tech giant managed to pull off a historic, … Read more
Compassion and Communication: This Moment Will Define Your Business for Years
The world is navigating uncharted territory, and a new normal is emerging. All of us are having to adjust to the way we live at levels we would never have … Read more
To Talk or Write? A Critical Communication Decision—Part 2
Last week’s column presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to re-read and … Read more
To Talk or Write? A Critical Communication Decision (Part 1)
The US has just come through a political minefield—most referencing texts, emails, phone calls, and meetings as proof of either guilt or innocence, … Read more
Putting Employees at Ease to Question Policies and Other Changes
If salespeople learn anything about selling, they understand this foundational truth: Questions lead to customers. The customer who asks no questions … Read more
Communicating During Stressful Times: Tips from a Forensic Interviewer
There is no escaping the fact that HR often becomes the organizational epicenter during times of crisis. The minute things start to go wrong, everyone … Read more
6 Tips to Communicate Complex Policies
Change almost always meets resistance. If all policies met a receptive audience, you’d be working in Utopia. So if you’re up for dealing with … Read more
6 Steps to Effectively Pitch Ideas to Your Executive Team
“Never got a response to my email.” “They never followed through on my recommendation.” “I’d definitely like to have a seat at the table when that issue … Read more