Complainers are convinced that your executive team, the dock workers, and the technicians stay up nights trying to figure out how to deceive them, ruin … Read more
Your Change Efforts Will Likely Fail If You Can’t Answer This Question
It’s a truism that leading change is hard, but the risks of mismanaging change are even more severe than most executives realize. In the Leadership IQ … Read more
The Problems of Digital Body Language
About two years ago, I started hearing one story after the next, all centering on the same theme: miscommunication. I’d been giving keynote speeches and … Read more
The Politics of Going Around Powerless People to Reach Decision-Makers
Powerless people typically refuse to admit they have no real authority. They may tell you they’re recommenders or influencers, but you know them as … Read more
What Does Your Workspace Say About Your Competence?
It was what came after the colonoscopy that gave me the creeps. The gastro doctor came to me as a referral from my family physician, so I’d booked my first … Read more
The Reason Your Employees Are Ignoring You
How many messages have you received from your company today? Better yet, how many have you received in general today? Can you even count them all? Do you … Read more
The Trap of Forced Inclusion
For 20 years, I was married to someone who struggled with depression, despite years of therapy and in-patient care at psychiatric hospitals. At one point … Read more
The Return-to-Work Paradox
Now that all U.S. adults are eligible for Covid-19 vaccination and herd immunity seems within reach, it’s tempting to imagine getting back to normal. In … Read more
4 Ways to Improve Cross-Functional Communication
The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes out. It’s not. … Read more
When You Need to Change Your Culture ASAP
Culture change doesn’t happen overnight, but sometimes you really need it to. It’s a tricky time for organizations and their employees. An ever-faster … Read more