If business leaders refuse to settle for second best in consumer satisfaction, then it should also be unacceptable to hold back from becoming one of the … Read more
3 Steps to Making Feedback A Habit
The strongest way to make a new culture stick is by transforming new behaviors into regular habits. To really make feedback a part of your culture, follow … Read more
A 5-Hour Day Works For This Company, Can It Work For You?
The American workforce has become lazy. I estimate, conservatively, that knowledge workers are four times as efficient as they were 20 years ago. That’s … Read more
Fake News Afflicts the Workplace Too
The recent weeks have offered quite a bit of discussion and debate about “fake news.” It’s apparent many people just accept what they hear and read as fact … Read more
What Happens When You Let Employees Design Their Own Jobs?
At this digital advertising firm employees are encouraged to constantly re-evaluate their interests — and their jobs. Recently named the fastest-growing … Read more
Forget Customer Experience, It’s All About the Employee Experience
“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
Is Your Culture the One You Want?
What’s the condition of your organization’s culture? Every organization has one. From a small business to a multi-national, it’s got a culture. From a team … Read more
In Search of Creative, Independent Thinkers
It’s hard to find a leader today who isn’t aggressively calling for growth and innovation within their organization and hasn’t clamored for more creative, … Read more
Is Your Culture “Millennial Ready?”
Millennials — they’re different from any other generation of worker, and they’ll soon be the majority of the workforce. Because of this huge growth in … Read more
Work Martyrs Are Poisoning Your Culture
Work martyrs are popping up in all industries. When you’re in an industry already known to be demanding, like medical sales, these martyrs could be ruining … Read more