Are you pushing your great employees away or is someone else taking them? A study by University of Washington professor Dr. Thomas Lee found there is a … Read more
Why You Need to Hire People With the Customer Service Mindset
“We hire happy people and teach them to make sandwiches.” “To maintain a connection between the front lines and the back office, every manager is … Read more
Diversity Is a Best Practice, But Fairness Doesn’t Always Apply
The diversity perception is much different in practice. The reality is, we discriminate; we stink at giving folks a fair shake, especially when they’re not … Read more
Just What Are You Doing With Your High Potential Employees?
The Wall Street Journal had an article recently saying that only 28 percent of companies tell their employees what they are ranked in terms of future … Read more
Survey: Employees Are Unhappy, But Young Workers Are Most Ready to Go
Add this to your list of paradoxes when it comes to trying to figure out young workers: According to the latest What’s Working survey from Mercer, … Read more
Does Your Corporate Intranet Connect Your Entire Global Organization?
Every company operating on a global basis is interested in having all their employees worldwide identify with the company Many companies use an … Read more
Good Customer Experience? It Depends on a Good Employee Experience
By Laurie Bassi, Ed Frauenheim, and Dan McMurrer with Larry Costello The Disneyland employees most pivotal to the famed theme park’s customer satisfaction … Read more
Employee Engagement Surveys: How Much Value Do They Really Have?
Organizations of all sizes use employee attitude surveys to gauge employee satisfaction, engagement, or work-life happiness in some way. However, years of … Read more
What Steve Jobs Taught Us About The Power of Following Your Passion
My daughter lives upstairs and last Wednesday night I heard her running down stairs. When she poked her head in my office, she said “Steve Jobs just died.” … Read more
Weekly Wrap: Collaborative Space – Good Idea, Until You Need a Little Privacy
Here’s an office trend I’m not completely buying into: shared, collaborative workspaces. I get the upside to it, and I agree with the general … Read more