By Eric Chester Imagine that you are walking alone across a vacant parking lot on a breezy day, when out of the corner of your eye you notice a crumpled-up … Read more
Employee Ideas: A Good Source of Innovation – If Companies Will Listen
Call me jaded, but hearing that companies are now mining their employees for innovative ideas makes me chuckle. That’s not because it’s a funny … Read more
Are Employees Griping About Your Product? Maybe You Should Let Them
So the stars have aligned, you’ve worked weeks on end to release a product, and it finally goes live. You get the press you want, some criticism, and … Read more
Hiring Wisdom: Tipping Points When Employees Stay – or When They Go
Are you pushing your great employees away or is someone else taking them? A study by University of Washington professor Dr. Thomas Lee found there is a … Read more
Why You Need to Hire People With the Customer Service Mindset
“We hire happy people and teach them to make sandwiches.” “To maintain a connection between the front lines and the back office, every manager is … Read more
Diversity Is a Best Practice, But Fairness Doesn’t Always Apply
The diversity perception is much different in practice. The reality is, we discriminate; we stink at giving folks a fair shake, especially when they’re not … Read more
Just What Are You Doing With Your High Potential Employees?
The Wall Street Journal had an article recently saying that only 28 percent of companies tell their employees what they are ranked in terms of future … Read more
Survey: Employees Are Unhappy, But Young Workers Are Most Ready to Go
Add this to your list of paradoxes when it comes to trying to figure out young workers: According to the latest What’s Working survey from Mercer, … Read more
Does Your Corporate Intranet Connect Your Entire Global Organization?
Every company operating on a global basis is interested in having all their employees worldwide identify with the company Many companies use an … Read more
Good Customer Experience? It Depends on a Good Employee Experience
By Laurie Bassi, Ed Frauenheim, and Dan McMurrer with Larry Costello The Disneyland employees most pivotal to the famed theme park’s customer satisfaction … Read more