HR processes can be divided into two categories. The most traditional are “control” processes used to ensure employees are working in a way that supports … Read more
HR Data Alone Won’t Make You Strategic
Embedded analytics — defined by Gartner as analytic capabilities that are “easily accessible from inside the application, without forcing users to switch … Read more
Americans Say Training Is Up to Workers and the Schools
While I was browsing the internet looking for some economic data, I came across this 2016 report from the Pew Research Center: The State of American Jobs. … Read more
HR Vendors Are Discovering Small Businesses
Ten years ago when I spoke to HR technology vendors, they all said they were hoping to reach the CHRO of a Fortune 500 company. That’s all very well, but … Read more
Is Your Small Business Ready For HR Tech?
When we talk about talent strategy, we’re talking about a responsibility full of moving parts. HR professionals are tasked with finding talent to … Read more
If Your Job Doesn’t Have You Saying “TGIM,” You Need a New Job
“I will be glad when the holidays are over so that I can get back to work.” With that statement, everyone in the room looked at me in bewilderment. “You … Read more
How One Call Center Reduced Turnover to Zero
Recognize This! – Understanding the importance of the work and the people doing it make work matter and make work more human. With the new year often comes … Read more
What Candy Crush Taught Me About Being a Good Manager
Business lessons can sneak up in the oddest of places. Even viral online games can give us insight into important organizational processes. I’m not … Read more
Do You Know What Business You’re In?
Here is an important question to ask yourself as well as your entire staff: “What business are we really in?” For example: Are you in the trucking business … Read more
Effective Management Begins With the Managers
Early in my career I was promoted to a regional management position and transferred from Charleston, SC to Boston. I was responsible for all service … Read more