Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from … Read more
If You Don’t Tell Them, Who Will?
Do you toot your own horn? Maybe you should. We’re taught early in life to not brag or boast about ourselves. And in general, that is excellent advice. … Read more
Discount Buying Program PerkSpot Gets Spotted $50 Million
As companies struggle to attract and retain talent, perks and benefits have become something of a recruiting arms race. As a result, vendors who help … Read more
Encourage the Quiet to Give Voice to the Sounds of Silence
Are you an introvert or an extrovert? That’s a tricky question. I have a hard time answering it myself. That’s the problem of binary questions — you are … Read more
A Small Company Guide to Growing a Healthy Compensation Program
Note: Today begins a 4-part series on compensation practices for small companies. Over the next four weeks, Margaret O’Hanlon will show how a small … Read more
Women Are Ready to Lead, So Put Them In
For the past few decades there’s been a lot of talk about how companies need to build a strong bench of female leaders to diversify C-suites and senior … Read more
Data Has a Powerful Role In Promoting C-Level Collaboration
“What can you do to increase collaboration between HR and other leaders?” That question was asked of Peter Navin, SVP of employee experience at Grand … Read more
“We Have a Pay-For-Performance Program” Not!
My business career has spanned a long time and working from both sides of the desk. First as a compensation practitioner filling out survey questionnaires … Read more
Meet These 4 Employee Needs and Engagement Will Improve
Engagement is a term that gets tossed around a lot in the business world. When we observe employees (including ourselves) not being focused or lacking … Read more
HR Is Using Technology to Transform the Employee Experience
Organizations are often siloed by function – separate departments handle human resources, IT, facilities and the other services on which employees have … Read more