The best way to ensure first-rate customer service in your firm, I’d argue, is to begin at the beginning: Make your workers feel a valued part of the team … Read more
VR Training: The Scalable, Almost Real World Way to Learn
Organizations of all sizes often struggle with a similar problem – how to scale consistent and effective employee training. Traditional classroom … Read more
Here’s How to Measure Administrative Bloat, er, Call That ‘Productivity’
There are some board-level people metrics that are sometimes labeled as productivity metrics but are probably better understood as administrative bloat … Read more
5 ‘Hacks’ HR Can Use to Help the Business Grow
We conducted some research recently amongst fast growth start-ups. We asked them about their recipe for long term success – they put people and factors … Read more
A Measure For D&I Programs
A Simple Metric to Realize the Success of Diversity and Inclusion Initiatives There is an increasing trend among progressive organizations to invest in … Read more
4 Mistakes Organizations that Want to Be Values Driven Make
In the six years since the first edition of The 31 Practices book was published, the topic of values has caught the imagination of people all over the … Read more
Step Out of Your Comfort Zone and Step Up
“You need to speak in public, but your knees buckle even before you reach the podium. You want to expand your network, but you’d rather swallow nails than … Read more
Tightened H-1Bs Mean Even Greater STEM Shortages
Following the “Buy American and Hire American” executive order in April 2017, it’s been difficult for companies to hire talent from abroad. New visa … Read more
Working In Summer’s Heat Requires Extra Care to Stay Well
While the summer’s higher temperatures welcome outdoor activities and waterside relaxation, they can prove dangerous to workers in transportation, … Read more
Are You Guilty of Enabling the Creeps?
“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good … Read more