Richard Newsom joined Fifth Third Bank in 2003 and is currently director of recruiting operations, with the responsibility for bank-wide recruiting processes and measurement. Prior to his current position, he held the position of senior process improvement manager in the Process Improvement Group. Newsom previously worked as the director of Project Management for Broadwing Technology Solutions, senior program manager for marchFIRST and for MicroAge, and senior client analyst for Cincinnati Bell Telephone. Newsom obtained his Lean Six Sigma Master Black Belt and is Project Management Professional Certified from the Project Management Institute. He also earned his bachelor’s degree in Marketing and Finance from the University of Cincinnati and his master’s degree in Business Administration from Xavier University, in Cincinnati, Ohio.