When you get a call asking for a reference on a star employee who left you, you’ve just been put on notice that he or she is looking for a new job. So, … Read more
I have not spent a lot of time thinking about the Nike slogan over the years, but, as I was reading about its history, I was reminded that sometimes you … Read more
The Restaurant Doctor, Bill Marvin, suggests we explore the reasons we may think we need to fire someone because, in many cases, we could get to the root … Read more
I just read an article about a car lube center that used a stamp program to encourage repeat business. At first, they gave all new customers a card with … Read more
Negligent on-boarding may not provoke a lawsuit, but it sure can create problems. The fastest growing class of lawsuits in America today are those related … Read more
According to recent reports, managers spend over 35 percent of their time dealing with workplace conflict. So, once it’s begun, how do you stop the wars … Read more
Skim through online job ads and you’ll find about 95% of them have one word in common: “Starting wages based on experience…” “Looking for experienced, … Read more
My daughter-in-law is a kindergarten teacher and, when I started to write my book, The Five Firsts: A Simple System to On-board, Engage, and Retain Top … Read more
Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. … Read more
Because we live in a world of “helicopter parents” (parents who hover over and are involved in everything their children do) and because the number one … Read more