Just as in marriage, when an employer and new employee “wed,” there’s usually a honeymoon. How long it lasts, however, varies widely. Sometimes it’s a week … Read more
The original idea for this post came from the book First Break All the Rules: What the World’s Greatest Managers Do Differently by Marcus Buckingham. I’ve … Read more
Nervous, uptight people will tell you almost nothing, while relaxed, engaged people will tell you almost anything. This is why professional interviewers … Read more
If you want to get better at golf, you need to practice. You can’t just go to the course, play one round, wait six months to play again and hope to be any … Read more
There is one common management failing that causes businesses to stagnate and even fail. It’s the practice of tolerating mediocre performers. … Read more
Why do so many managers continue to accept mediocre, second-rate results? Hundreds of research studies have quantified the difference between having an “A” … Read more
For the most part, exit interviews are useless. The information you gain will do nothing to help you retain that person (or anyone else) because people who … Read more
In order to minimize employee turnover, you’ve got to: Hire tough. Set high standards and never lower the bar; Let new employees know why their jobs … Read more
One of the most valuable skills any business owner or manager can have is the ability to develop, implement and ensure the use of effective systems. … Read more
Skim through the help wanted section of any job board and you’ll find about 95 percent of the ads have one word in common: “Starting wages based on … Read more