Jen Stroud is an HR evangelist and transformation consultant at ServiceNow. In her role, Jen communicates the HR service management value proposition to HR leaders and is a trusted advisor to the company’s community of HR customers. She comes to ServiceNow from TeleTech where she spent 10 years in HR and most recently was the executive director of human capital services. Jen spent most of her career at TeleTech implementing HR technology solutions, improving processes and training her colleagues on HR best practices. Though her efforts over the years often produced positive results, the HR team was plagued with significant challenges including a high volume of administrative and repetitive activities that negatively impacted their ability to work directly with employees when it really mattered. Employees also lacked a consistent and reliable support channel.