Heather Yurko (speaker at ERE's annual conference in Florida, Sept. 7-9) holds an M.A. in organizational development from Columbia University-Teachers College, and has been building people, process, and organizations for almost 20 years. She has gathered experience in program management, training design, sales, marketing, communications, manufacturing, and more along the way, and has built two startup companies, in addition to working in large, global enterprises. She is currently the Lead of Organizational Research + Development for the Staffing Innovation Organization at Cisco.