In Part 1, we discussed the fact that high job performance is not the norm ó and that this is very expensive. We also explained that some of the … Read more

We like to think of organizations as being “organized,” with individual pieces working together like a fine machine. But all too often, close … Read more

It happens every day. Somebody gets the great idea to develop organizational competencies. A committee is formed of trainers, recruiters, and a sprinkling … Read more

In Part 1, we discussed the role of personality testing in hiring by taking the best from each of two theories of job performance and combining them into a … Read more

Personality and job performance are often very misunderstood. For one thing, there is a tendency to look at personality and make assumptions about job … Read more

Blue-Collar Employees A few years ago, the blue-collar employee could be seen carrying a lunch bucket to work where he or she would spend long hours doing … Read more

The Customer Contact Position No one gets “hammered” more than the customer contact person. Customer service can be either outbound or inbound, … Read more

The Sales Position Salespeople are the “life’s blood of the organization.” Hire a poor salesperson and you can lose market share, fail to … Read more

In Part 1 of this article series, we discussed simplified hiring systems and a few good hiring tools. In Part 2, we discussed hiring better technical … Read more