Connie Barrow is operations director of Armchair Group, based in Hampshire, England, Where she is responsible for the efficient running of all of Armchair’s inbound and outbound call center activities. She leads all aspects of operational management within the group, including client liaison and reporting and recruitment and training of all staff. She has overseen the recruitment and training of hundreds of staff members across the group and has helped develop the customer service and candidate sourcing strategies of 50 recruitment agencies in the United Kingdom over the past decade.