In the six years since the first edition of The 31 Practices book was published, the topic of values has caught the imagination of people all over the … Read more
Alan Williams
Alan Williams, Managing Director of SERVICEBRAND GLOBAL, coaches service sector organizations, internationally and in the UK, to deliver inspiring service for competitive advantage. He is a Fellow of the Institute of Hospitality, a Board member of the British Quality Foundation and a Steering Group member of the recently formed UK Values Alliance.