Adam Monago has spent the last 20 years in the trenches of customer experience, working as a product manager, marketer, and software developer. He is a maven for all things content, search, and social, is an unapologetic karaoke addict, and father of two Star Wars hopefuls. Today he is the senior director of enterprise customer success and professional services at TrackMaven, a platform focused on bringing competitive insights to organizations from its digital marketing efforts. He's on Twitter here and his website is here.